![]() ![]() If you receive damaged shipments, here's how to report it to FedEx: Here's how to report damaged or lost shipments to FedEx: Damage claims Remember that it's essential to act promptly if you suspect that your package is lost or stolen, as there may be deadlines for reporting and filing claims. Consider future precautions: To avoid lost or stolen packages in the future, consider requesting a signature confirmation for delivery, having your packages held at a FedEx location for pickup, or using FedEx Delivery Manager to customize your delivery preferences.Remember that the responsibility to file a claim typically falls on the sender, not the recipient. The claim process usually requires proof of value (invoice or receipt) and details about the package and its contents. File a claim: If FedEx is unable to locate your package and concludes that it is lost or stolen, the sender may need to file a claim with FedEx.They will initiate an investigation to locate the missing package or determine if it was indeed stolen. Provide them with the tracking number and any relevant information. Contact FedEx Customer Service: If the sender cannot resolve the issue, contact FedEx directly at 1-800-Go-FedEx ( +1-80) or through their website.They may have additional information or be able to start an investigation with FedEx. Contact the sender: If you still cannot locate your package, contact the sender (the person or company that shipped the package) and inform them about the issue.Check with your neighbors and family members to see if they have received the package on your behalf. Check with neighbors and household members: Sometimes, packages can be delivered to a nearby location or accepted by someone else at your residence.Confirm delivery address: Double-check the delivery address you provided to the sender to ensure it is accurate and complete.You can track your package on the FedEx website or through their mobile app. Track your package: Check the tracking number provided by the sender or on your receipt to get an update on the package's location and status.If you suspect that your FedEx parcel is lost or stolen, take the following steps to address the issue: (# = Letter / * = number /! = Letter or number) All FedEx tracking numbers can be summarized as follows: Most FedEx tracking numbers are just numbers, they can be 10, 14 or 22 digits long. In such cases, it's best to contact FedEx customer support for further assistance. If you have an unusual tracking number format, it could be from a different carrier, a FedEx partner, or an older FedEx service. Keep in mind that FedEx may change or update its tracking number formats. FedEx Custom Critical: Tracking numbers for FedEx Custom Critical shipments generally have 12 alphanumeric characters, starting with a P1, followed by 10 digits.FedEx Freight: FedEx Freight tracking numbers typically have 10 digits, starting with a 3, 4, or 5.FedEx SmartPost: FedEx SmartPost tracking numbers have 20 digits, starting with a 92.FedEx Ground (formerly Home Delivery): This service's tracking numbers have 22 digits and usually begin with the number 96, followed by 20 digits.FedEx Ground (US and Canada): FedEx Ground tracking numbers have 15 digits without any letters, hyphens, or spaces.These numbers usually begin with 3 and have a two-digit service code followed by a 9-digit shipment number. FedEx Express (International and Domestic): FedEx Express tracking numbers typically have 12 digits, without hyphens or spaces.Here is an in-depth look at some common FedEx tracking number formats: If you have any questions or concerns, please contact your account executive or customer service.FedEx tracking numbers have different formats depending on the service used and the type of package. *Some business needs may still require the use of a manual paper air waybill. It empowers our customers to make more sustainable shipping choices.With no-contact pickups, drivers can just scan your shipment and go. It increases security by masking account numbers and decreasing fraudulent use of account numbers.This can significantly decrease invoice errors and delivery confusion. Since your shipment’s data is digitally transmitted through our system, drivers and billers don’t always have to interpret handwriting on a paper air waybill. You can track the status of each shipment, and you don’t have to wait for a paper air waybill to be entered before you can start tracking. You can create a shipment label online with the ability to save recipients’ addresses and information in your account to help you streamline and create labels faster. It’s simple, efficient, and allows for faster processing of shipments. ![]()
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